Can I Freeze My 24 Hour Fitness Membership Online

Frequently Asked Questions

Clubs

If I purchase a membership online, how will I know which club to select?

When enrolling online, you tin purchase a membership at any social club within l miles of your residence. If you choose a club that is more than 50 miles from your dwelling, you will receive an fault message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

What are the different social club types?

24 Hour Fitness has three club types: Active, Sport and Super-Sport. Verbal amenities offered can vary from location to location. Use our Club Finder or search by amenity to see what is available at locations almost you.

To what clubs does my membership give me access?

Platinum memberships take access to all 24 Hour Fettle® clubs.
Gold memberships accept access to all 24 Hr Fitness® clubs within your selected region
Silver memberships (where bachelor) are but allowed to access the cardio equipment and weights in the ane club y'all have chosen.

If y'all purchased your membership prior to December 27, 2021, your access remains the same. So, if y'all have a One-Club membership, you have access to your social club of enrollment only. If you purchased a Regional membership, you have access to all 24 60 minutes Fitness® clubs inside your designated region. If you lot take a National memberships, y'all have access to all 24 Hr Fitness® clubs.

If you purchased one of our "All-Order" memberships (available prior to March 2021), you lot have access to all of the clubs at the access level y'all purchased, plus any lower access level clubs: Active level memberships include access to Agile clubs only; Sport memberships include admission to Sport and Active clubs; Super-Sport and Ultra-Sport memberships include access to all 24 Hr Fitness® clubs.

I have a one-club membership simply I'd similar to endeavour out some other gild. Can I exercise that?

All of our locations permit 1-day access for members via a "twenty-four hours-use" fee. Please contact the club you wish to visit for details and to find out the electric current fee for that location.

How can I find out if a new guild is opening near me?

All of our clubs can be constitute online using our Gild Finder. New clubs under construction or coming soon are listed on our New Clubs page.

Easypay

What is Easypay?

EasyPay allows members to make purchases in whatsoever 24 Hr Fitness club using only their bank check-in code and a unique personal identification number (Pin) created for their EasyPay business relationship. Purchases are automatically billed to the member's card on file.

How do I sign up for EasyPay?

To sign up for EasyPay, log into My24 and hover over My24 Account to run across the full menu of options. Click on EasyPay and follow the instructions. You must take a check-in code earlier you begin using EasyPay.

COVID-19

Nosotros are committed to the wellness and happiness of our member community. Please note that our policies may vary past location to stay compliant with country and local public health guidelines. Delight call or visit your club with questions.

NEW Safe PROTOCOLS

What protocols does 24 60 minutes Fitness take in place to protect team and club members' health and rubber?

We follow state and local government requirements and recommendations to keep our clubs safe and open for you. Given the fluid nature of their combined guidance, our in-lodge protocols go along to evolve – we recommend calling or checking the web page of your local guild for the latest guidelines in your area.

The following are some steps 24 Hour Fitness is taking to help ensure a society surroundings with the health and safety of our team and members in mind:

Nosotros ask that members wipe down any fitness equipment earlier and later on workouts.
If you have been exposed to or had any symptom of COVID-nineteen in the past 14 days or if you go ill, please stay domicile and do not come up into the club.
Accept reward of Touch-Gratis Club Check-in when you lot make it at the guild using the free 24GO Fitness App on your mobile phone.
Signage at the club exterior and throughout the club'due south interior remind members and our team members of important safety protocols, such as wearing a face mask, washing hands and wiping downward equipment.
Studio class reservations are required to assistance continue classes at a safety and comfortable chapters. Members tin make reservations through the 24GO Fitness App or by contacting their society.

How do I download 24GO on my mobile device?

Visit the App Store or Google Play and enter '24GO' when searching for the costless app on the App Store, or click hither to download the 24GO Fitness App.

What hours are the clubs open?

Nigh locations are open from five a.thou. to 9 p.thou. daily, with longer hours available at select locations nationwide. Visit our gym finder to see those clubs. We recommend that you download the 24GO Fettle App and set up upwards Touch-Gratis Club Check-in before yous arrive, and so we can bank check you in quickly and safely.

What is Touch-Gratuitous Social club Cheque-In?

Touch-Free Guild Check-In allows members to cheque into their 24 Hour Fettle club using the gratis 24GO Fettle App. To check-in touch-complimentary:

Download our 24GO® app from the App Store or Google Play here.
When you arrive at the club, open your 24GO Fettle App and tap Check Into Club.
Evidence the screen to a squad member, or if you receive a QR code, browse it to check in.
If y'all don't have a smartphone or forget to bring your smartphone with you, you tin can still check-in at the front desk via the fingerscan reader and keypad or by asking a team member to manually check you in.
If you are using your Buddy Pass to bring a guest to the club, for the guest's first visit, bear witness your guest's photo ID to a team fellow member to complete their check-in process.
For boosted support regarding Bear on-Free Club Check-in via our 24GO Fitness App, please see our FAQ'south here.

May I bring a invitee to work out at my gym?

Aye. Friends or guests (18 or over, or 12 years quondam with a parent/guardian) should set upwardly their free iii-day pass at 24HourFitness.com/freepass before they come. If you are a fellow member and accept an active Buddy Pass, only bring them with you lot to the club. Your buddy volition need to arrive at the club with you and show a photo ID at the front desk. A team member will assist them in completing our guest cheque-in process.

Please check with your order for the latest guidelines on face mask and vaccination requirements prior to your invitee'southward visit.

Tin I sign up for personal or group preparation?

If you are interested in learning about personal or group preparation, delight speak with a team member in the social club about our available in-guild and virtual options and for help getting started.
If y'all accept existing personal or grouping grooming sessions that you wish to schedule, the fitness manager in the club can aid you schedule them.

Goodlife and Energie Cardio in Canada

Stay fit while You Travel in Canada!

We've teamed with GoodLife Fitness and Energie Cardio to allow 24 Hr Fitness members access to more than 200+ clubs in the GoodLife network and lx clubs in Quebec when traveling or visiting Canada.

This partnership allows 24 Hour Fitness members to:

Easily maintain your fitness routine while you are away from home, at a GoodLife Fitness or Energie Cardio locations
Get admission to more than 200+ GoodLife Fitness clubs in Canada and 25+ clubs in Quebec, Canada
Work out in a comfortable environment with great amenities wherever you are.

If you are traveling to Canada and would like to know more about visiting a GoodLife Fettle or Energie Cardio club, ask a 24 60 minutes Fitness team fellow member earlier you get.

Memberships - General Questions

How can I make a payment or update my billing payment method for my membership?

Members have the post-obit options:

Log into your My24 Account online
Visit your local society
Call our automated phone system at 1-800-432-6348

What are my options for paying my ante?

Y'all tin can have your monthly dues electronically deducted from either your checking business relationship or a debit/credit card account. This is known as electronic funds transfer (EFT). Or, with some memberships, you prepay your membership at the time of enrollment. Encounter our membership options to acquire more.

How do I know when I will be billed for my Monthly or Yearly Auto-Renewal membership?

Yearly Auto-Renewal memberships volition renew automatically each year provided your payment method on file is current. Monthly Payment memberships renew each month. To run across your adjacent debit appointment, log into My24 and click on My Account in the upper-right corner to meet the full card of options. Click on Agreements and view the membership understanding attached to your business relationship.

If you demand to update your depository financial institution business relationship information or modify your automated payment from your banking concern account, delight log into My24 or visit your gild. You may also utilize our automatic phone system at 1-800-432-6348.

When is my annual renewal* due?

For prepaid memberships (sold prior to 2010) that include optional annual renewal, payment is due before the "next annual renewal date" listed on your membership agreement. A find will be emailed to y'all before your due appointment. If nosotros do not take a valid email address on file, your notice will be mailed. To ensure timely delivery, please verify that your address is correct, either online through My24, or contact your club.

*If yous have a Yearly Machine-Renewal membership, please run across in a higher place for information regarding your payment terms.

How long do I accept to pay my annual renewal?

Your almanac renewal payment is due on or earlier your renewal anniversary date. If payment in full is non received by your due date, your membership volition automatically terminate. Once terminated, you will need to purchase a new membership to proceed accessing our clubs and services.

How can I pay my annual renewal?

You tin pay your annual renewal using any of the post-obit methods:

Log into your My24 Account online
Visit your local club
Call our automated phone organisation at ane-800-432-6348
Mail a check to: 24 Hour Fitness, PO Box 51018, Los Angeles, CA 90051-5318:

Where tin can I get a copy of my agreement?

To view and download your membership agreement, log into My24 and click on My Account in the upper-right corner to meet the full menu of options. Click on Agreements to see all agreements attached to your account.

I don't have a My24 account. How exercise I annals?

Click here and follow the like shooting fish in a barrel instructions.

Can I add friends or family unit members to my 24 60 minutes Fitness membership?

Yep, you can add upwardly to 6 friends, family members and/or children (ages 12-17) to your membership* while you are enrolling online or in order. Already a member? Click hither to see pricing and add them now.

*Please meet your club for addition options for Limited Memberships.

What is a Buddy Laissez passer and how tin can I go ane?

A Buddy Pass allows you to bring a friend with yous each fourth dimension you lot come to the club, whether it's the same person or someone new each time. With Buddy Passes, you must be nowadays for your buddies to access the club. Inquire a team fellow member in lodge for more information.

Can I put my membership on agree?

Y'all may request a one-calendar month courtesy freeze if you are a Monthly Payment member. To practise this: log into MyAccount and open the My Account carte du jour in the upper right navigation, then click Freeze Membership. Please note that your membership must exist active and you must be a fellow member in skillful standing to be placed on freeze.

Extended freezes may be available if one the post-obit factors use:

Medical - a temporary medical situation which renders y'all unable to use the order for a specified amount of time.

Work Transfer - a temporary out-of-area work transfer that takes you lot more than 25 miles from a 24 Hr Fitness facility.

Volunteer Work - a temporary extended volunteer program that takes yous more than 25 miles from a 24 Hour Fitness facility.

Armed services - a temporary agile-duty armed services transfer or deployment to a location more than than 25 miles from a 24 Hour Fitness facility.

If the above situations do non apply, we may withal be able to help. Delight contact your order past phone or send an electronic mail via our Contact Us folio.

Delight note: a membership freeze is valid for a specified corporeality of time. Verification may be required in order to freeze your account.

How can I unfreeze my business relationship?

Generally, a membership freeze is set for a pre-adamant amount of time. As such, the freeze will automatically finish at the designated time, at which signal your business relationship will reactivate and your membership dues billing will resume as usual. If you lot would similar to terminate the freeze earlier, please log into MyAccount, contact your local club, or visit our Contact Usa page to submit your reactivation asking.

What if I don't qualify for a membership freeze following your normal guidelines?

At that place may be other options bachelor to you. Please contact your local club to discuss your specific state of affairs or visit our Contact Us page to submit your freeze request.

Where tin can I learn about any 24 Hour Fettle policies that may utilize to my membership?

Membership policies can be found online on our Membership Policies page.

How can I abolish my membership?

Please contact your local club, click here to submit an online asking or visit our Contact U.s. folio to ship an e-mail with your request. Please encounter beneath for additional details for on our cancellation policy based on membership type.

Cancellation inside iii-5 days of initial purchase:

Yous are entitled to a iii-24-hour interval (5 days in CA and HI) cooling off catamenia, pregnant that if you notify 24 Hour Fitness within 3 days of your initial buy (5 days in CA and HI), you volition receive a full refund. To empathise the details of your cooling off period, please review your membership understanding carefully.

Monthly payment memberships:

Where you accept a monthly payment membership (that is not for a specified term or delivery catamenia), you may abolish by providing notice to 24 Hour Fitness. Notice must be provided in writing, or in person at a social club. Upon your asking to cancel, future monthly payments will be stopped, and your concluding month's prepaid dues will exist applied. Please review your specific membership understanding for a consummate caption of cancellation rights.

Delivery Monthly Payment memberships:

During the Delivery Period: Where yous accept a Commitment Monthly Payment membership, you are not entitled to abolish your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be plant on the offset folio of your membership understanding. Specific exceptions may apply, allowing you lot to abolish your membership where certain events specified by your membership agreement take identify, such as death, disability, relocation (subject to sure conditions) or military deployment.

After the Delivery Period: y'all may cancel past providing notice to 24 Hour Fettle. Upon your request to cancel, future monthly payments will exist stopped, and your last month'south prepaid ante volition be applied. Detect must be provided in writing, or in person at a club. Please review your specific membership agreement for a complete explanation of counterfoil rights.

Yearly Auto-Renewal, Limited-Term/Paid in Full (non-renewable), and Prepaid (Almanac – sold before 2010) memberships:

Upon receipt of your request to cancel your Yearly Machine-Renewal, Limited-Term or Prepaid membership, your lodge access and membership will cease at the end of your electric current paid term. Y'all are non entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to abolish your membership where sure events specified past your membership agreement take place, such as expiry, disability, relocation (field of study to certain conditions) or military deployment. The length of your term or prepaid period can be constitute on the kickoff page of your membership understanding. Please review your specific membership understanding for a complete explanation of counterfoil rights.

To view and download your membership agreement, log into My24 and click on My Account in the upper-correct corner to encounter the full menu of options. Click on Agreements to see all agreements attached to your account.

Can I transfer my membership to another private?

Memberships cannot be transferred from one person to another, not even from one family member to some other.

How do I cancel a membership purchased at Costco?

For memberships purchased through Costco, please return to Costco with your receipt of purchase to talk over your cancellation.

How does 24 Hour Fitness Support the war machine?

24 Hour Fitness supports the military by offering membership discounts and provides flexible schedules that allow military personnel and military spouses to be employed in our clubs.

Memberships - New Members

How practise I bring together online?

Joining online is easy and convenient. Merely use the Social club Finder to select a lodge about you, click Join Now and follow the uncomplicated instructions.

How much does a membership cost?

To bank check the electric current price for any of our memberships, use the Society Finder to select the guild you'd like to join and click Join Now to review your options. Or, you lot can visit a club and talk to a squad member about the membership option that's right for y'all.

If I buy a membership online, how will I know which club to select?

When enrolling online, y'all can purchase a membership at whatsoever club within 50 miles of your residence. If you choose a guild that is more 50 miles from your habitation, you will receive an mistake bulletin and volition not be able to complete the buy process. To locate a club near you lot, use our Club Finder.

What are the different lodge types?

24 Hr Fitness has three club types: Active, Sport and Super-Sport. Exact amenities offered tin vary from location to location. Apply our Club Finder or search by amenity to see what is available at locations near y'all.

To what clubs does my membership give me access?

If you purchase a One-Club membership, y'all will have access to your club of enrollment just. If you purchase a Regional membership, you will have access to all 24 Hr Fitness® clubs inside your designated region; National memberships include admission to all 24 Hr Fitness® clubs.You can see a list of clubs in your region when you select "Regional Membership" during your online buy.

If you lot purchased i of our "All-Gild" memberships (available prior to March 2021), you have access to all of the clubs at the access level yous purchased, plus whatever lower admission level clubs: Agile level memberships include admission to Active clubs but; Sport memberships include admission to Sport and Active clubs; Super-Sport and Ultra-Sport memberships include access to all 24 Hour Fettle® clubs.

Are at that place any electric current membership offers?

Electric current special offers are posted online. Visit our new Membership Special Offers folio to see these offers.

How tin can I purchase personal or group training?

If you are new to personal or group grooming, talk to the fitness director at your club to observe the programme and autobus that are right for you. You can likewise purchase Personal training right here on our website or by logging in to MyAccount: hover over "My Account" on the height correct to encounter the total carte du jour; select "Personal training" and tap "Purchase Grooming Sessions" to run across and select from the training offerings at your club. To buy more personal or group training sessions with your current fitness coach, talk to your coach or the fitness managing director at your order.

How much does personal or group training cost?

Yous must be a member to purchase personal or grouping training at 24 Hr Fitness. If you lot are a member and you'd like to view personal training pricing online, please log in to MyAccount, or click here and follow the instructions.

If you are not all the same a fellow member, you tin can nonetheless view our pricing online when purchasing a membership. To go started, select the club y'all are interested in joining, click Join Now button and follow the steps to buy a membership. On the "Add Personal grooming" page, you lot tin view pricing for the personal preparation programs currently available.

If I purchase personal training online, what happens adjacent?

If you purchase personal training online, yous will receive a call within 2-3 days to schedule your commencement personal training session. However, if yous would like to go started sooner, please feel free to telephone call or visit the guild.

Exercise I need to use my personal or group training sessions within a sure timeframe?

Expiration dates may vary depending on the product or plan purchased. Delight see your purchase agreement for details. You must be an active 24 Hour Fitness member to employ personal/group grooming sessions.

When buying a membership, what payment options are available?

For Monthly Payment Memberships, your monthly dues will exist electronically deducted from either your checking account or a debit/credit bill of fare account. This is known equally electronic funds transfer (EFT). Your initiation fee and commencement and terminal month dues are paid at time of buy.

For Prepaid agreements, you pay for your membership up forepart and in full at the time of enrollment. To see our membership options, visit our membership types folio.

What is the Annual Fee?

Each year, members volition be charged an Annual Fee of $49.99 in improver to monthly dues. The Almanac Fee is due and payable each twelvemonth on the 2nd month in accordance of your membership enrollment date, as long equally the membership is in event.

Yearly Auto-Renewal memberships are non subject to the Annual Fee.

Do you offer any Kids' Club or babysitting services?

24 Hour Fitness does not offer childcare.

Can I add friends or family members to my 24 Hr Fitness membership?

Yes, you can add friends, family members and/or children (children ages 12-18) to your membership* while you are enrolling online or in society. You lot may add up to 6 family or friends to your membership.

*Please see your club for add-on options for Limited Memberships.

How much does information technology cost to add members to my membership?

You can check out our current add-on prices online. Once you are in the membership purchase procedure, y'all can add members in the "Add together a member section." After adding a fellow member, the cost volition automatically be displayed for your review.

How can I cancel my membership understanding?

Cancellation within 3-5 days of initial purchase:

You are entitled to a 3 day (5 days in CA and Hi) cooling off period, pregnant that if yous notify 24 Hour Fitness within iii days of your initial purchase (v days in CA and How-do-you-do), you lot volition receive a full refund. To empathise the details of your cooling off period, please review your membership agreement carefully.

Basic/Loyalty Monthly payment memberships:

Where you have a monthly payment membership (that is not for a specified term or commitment period), yous may cancel past providing notice to 24 Hr Fitness. Notice must exist provided in writing, or in person at a Club. Upon your request to cancel, hereafter monthly payments will be stopped and your last calendar month'southward prepaid ante will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Commitment Monthly Payment memberships:

During the Commitment Menstruum: Where you have a commitment monthly payment membership, yous are not entitled to cancel your membership during the Commitment Menstruum (even though you are making monthly payments). The Commitment Menses can be found on the first page of your membership agreement. Specific exceptions may utilise, allowing yous to cancel your membership where certain events specified by your membership agreement take place, such every bit death, disability, relocation (subject to certain conditions) or armed forces deployment. Later on the Delivery Period, you may cancel by providing notice to 24 Hour Fitness. Upon your request to cancel, future monthly payments volition be stopped and your last calendar month'due south prepaid dues will be applied. Discover must be provided in writing, or in person at a Club. Please review your specific membership agreement for a complete explanation of cancellation rights.

Yearly Auto-Renewal, Limited-Term, and Prepaid memberships:

Where you have a Yearly Auto-Renewal or Paid-in-Full Limited-Term or Prepaid membership, you are non entitled to cancel your membership nor are you entitled to receive a refund of fees paid. Specific exceptions may also apply, assuasive you to cancel your membership where sure events specified by your membership agreement have place, such equally death, disability, relocation (subject to certain weather condition) or military deployment. The length of your term or prepaid period can be constitute on the first page of your membership agreement. Please review your specific membership agreement for a consummate explanation of cancellation rights.

To obtain a copy of your membership understanding and access your business relationship online, delight visit www.24hourfitness.com/memberservices.

What if my company has a special arrangement with 24 Hour Fettle?

We exercise offering corporate group rates for employers. The best way to observe out if nosotros have a corporate plan with your company is to bank check with your Hr department or contact your local club. To find the club nearest you, please use our Social club Finder.

How can I find out what types of clubs are near me?

Each 24 Hour Fitness location has a page on our web site that lists the guild type and amenities that are bachelor at that club. To find clubs near your habitation or office, you lot tin can utilize the Social club Finder on our web site.

Memberships - Irresolute

How can I change my electric current membership?

Now y'all can brand changes to your membership online by logging into MyAccount and opening the My Account menu on the upper-right. Select Change Membership to select a new home club, add Regional or National access, or choose an entirely unlike membership. Have questions? Telephone call or visit a club near you and our squad volition exist happy to assistance you lot.

If I alter my membership, will I be able to keep my current training sessions or subscriptions? What about my Buddy Pass?

All current service agreements volition exist automatically transferred to your new membership agreement, including personal or group training agreements and Buddy Passes. You volition be able to employ your training sessions at any 24 Hour Fettle society that y'all have admission to inside your new understanding.

Volition irresolute my membership mean I have to start over with a new account and check-in data?

No, your My24 Account login information, 24GO Fettle App login information and check-in codes will all remain the same unless you make a request to update them.

How tin I change my Improver memberships?

Members who are Add-ons to your business relationship should log into MyAccount separately using their email address on file to make changes to their membership. If one of your Add together-ons is a Pocket-sized, please come into the social club and ask a team member to help you.

How long does it take for my new agreement to have effect?

Your new agreement volition be valid immediately; however, it may not bear witness in our arrangement until the next day. If you wish to use your membership at a dissimilar club the mean solar day of your purchase, please bring a copy of your new understanding with you to the guild to ensure admission.

What happens if I notwithstanding have time left on my Express-Term membership?

If you are changing from a Limited-Term Paid-in-Total membership, 24 Hour Fettle will credit any unused portion of your current membership towards the purchase of a new membership. The unused portion is calculated using the buy toll of your current membership and the amount of time remaining before it expires. Please visit your guild for more details.

What happens if I only paid my annual dues?

Your contempo annual ante payment will be credited toward your new agreement.

What clubs can I access with a Regional or National membership?

Your guild access will depend on the membership you select. If you buy a One-Club membership, you volition have access to your society of enrollment merely. If yous buy a Regional membership, y'all will have access to all clubs within your designated region; National memberships include access to all 24 Hour Fettle clubs. Yous can see a listing of clubs in your region when yous select "Regional Membership" during your online buy.

Memberships based on club type (Active, Sport, Super-Sport, etc) are no longer available for purchase.

Tin can I transfer my membership to a different club?

If you would similar to modify your social club only keep your current membership, please come visit us in club.

Miscellaneous

What's the easiest manner to get information nearly membership prices?

The easiest way is to use the Gym Finder feature on our website to find the social club you're interested in, then click Bring together Now to see prices. You can also visit https://www.24hourfitness.com/membership/ to detect information on Monthly and Yearly Payment memberships as well as Limited-Term memberships or visit your local club and speak with a Sales & Service representative.

How can I contact you if I have any additional questions or comments?

Nosotros'd dear to hear from you! Please telephone call or visit your nearest club where a squad member or manager can help you lot. To discover your lodge'southward phone number, use our Gild Finder. You may besides visit the Contact U.s.a. page for information on sending questions or comments via email direct to your society manager for assistance.

I'one thousand interested in working for 24 Hour Fitness. How do I find out about any current job openings?

At 24 60 minutes Fitness, nosotros are leading the movement to create a healthier and happier globe. Successful movements are made upwardly of people from all walks of life that are leap by 1 thing: conventionalities in the cause. To larn more about our visitor, and to search current career opportunities, please visit Careers.24HourFitness.com. We recruit, employ, train, compensate and promote without regard to race, religion, color, sex, beginnings, medical status, pregnancy, national origin, age, sexual orientation, concrete or mental disability or any other legally protected characteristic.

How tin can I become a complimentary pass to try out the society?

It'south EASY! Simply visit our website to create your guest pass.

Passes good at multiple locations. User must non have been a guest or fellow member of 24 Hour Fitness within the last half dozen months. Photo ID required. Local residents only. Must exist at least eighteen years old (nineteen in NE) or 12 with parent. Please run into society for more details.

Tin can I bring a guest to work out with me?

Yes. 24 Hr Fettle encourages members to bring friends and family to piece of work out with them. You can go a gratuitous 3-twenty-four hours guest pass at your club or by clicking here. Or, if you'd like to bring a guest with you every time you work out, ask about adding a Buddy Pass to your membership. Guests and buddies must exist over 18 or 12 years former with a parent/guardian, and must show a valid photo ID and sign a release form prior to using the lodge. Local residency required for guest laissez passer usage. For additional information, please contact your club.

What should I know almost the Affiliate xi filing?

On December thirty, 2020, 24 60 minutes Fitness successfully emerged from the chapter 11 process. Nosotros are excited to exist moving ahead equally a stiff and forward-looking company.

With a leaner balance sheet, optimized cost structure, and significantly reduced debt, we are at present able to focus squarely on our mission to transform lives every 24-hour interval through fitness.

I have a Buddy Pass. How do I apply it?

Be sure your buddy arrives at the club with you lot and brings a photo ID upon the kickoff visit, equally they will exist asked to present it to a squad fellow member to bank check-in.

I had a free Buddy Pass that has now expired. Can I extend it?

Buddy Passes are now available at reasonable monthly rates. Enquire a team member at your club for pricing and assistance.

How many buddies tin can I accept on my Buddy Pass?

Yous may add an unlimited number of buddies to your List of Buddies in our arrangement and arrive with someone new whenever y'all like. Nonetheless, you many only check-in with as many buddies every bit you have agreements for – if you'd like to bring two friends at once, y'all will need to purchase two Buddy Pass agreements.

Can a Minor bring buddies on a Buddy Pass agreement?

Yes, Minors can "host" buddies only they can't check them in at the kiosk at this time. Buddies of Minors* must check in at the front end desk each time they come.

*Minors wishing to use a buddy pass will be required to have a parent/guardian present during the starting time visit.

My24 - Online Membership Management

I signed up for an online account at my club, but don't know my username or password. How do I get that?

When you lot sign upward for your My24 account at your order, your username is defaulted to your email accost. You volition receive an email to set up your password upon your get-go login. If yous did not receive that electronic mail or if you lot've forgotten your countersign, you tin reset your password hither. Your new password will exist emailed to the email accost on file.

Yous may need to bank check your spam filter. Delight add our email address to your "approved sender" listing so that you lot'll go along receiving email from us.

How exercise I change my username for MyAccount?

If yous accept registered for MyAccount and have forgotten your log-in information, we can reset your password online here.

If you lot accept not registered for MyAccount, you can register now to access your membership online and much more.

I forgot my MyAccount login id. What can I do?

If y'all have registered for MyAccount and have forgotten your log-in information, you lot can reset both your username and password online.

If you take not registered for MyAccount, you tin can register at present to access your membership online and much more than.

How tin I change my My24 Account member information?

If yous need to change your user information, log in to the MyAccount and click on the "MyProfile" push button. If you lot are already logged in to your My24 account, yous tin change your profile here.

How can I update my billing information online?

To update your membership billing information, log on to your MyAccount, click My Billing then choose "Update Auto Bill Pay." Chose the understanding(due south) that you wish to update from the list and enter your new billing information. Follow the instructions on the screen to complete the update.

If you have not yet set an account, click here to register. You will demand your check-in code or fellow member number to get started.

Tin I view or print a record of my club visits?

Yes. To download a tape of your lodge visits, log on to MyAccount, select "My Membership" then cull "Guild Visits." On the Club Visits page, select the date range for your lodge visits, click the "Become" button to see the order visit history. If you'd like to print this receipt, click on the printer-friendly icon to download your usage tape.

If you have not all the same gear up an business relationship, click here to annals. You will demand your bank check-in lawmaking or member number to get started.

How can I make an online payment?

To make a membership payment online, log on to your MyAccount, click on "My Billing" and then the "Make a Payment" to run across invoices available for payment. Follow the instructions on the screen to complete your payment. Please note that information technology can take up to 24 hours for your payment to exist processed and posted to your business relationship.

If you take not however set up an account, click here to register. You will demand your check-in code or member number to become started.

How can I get a receipt showing my online payments?

To download a receipt for your membership payments, log on to MyAccount, choose "My Billing" and and then select "View Billing Information." Once on the View Billing Information page, select the engagement range for your receipt, and click on the printer-friendly icon to download your receipt.

If you have not yet ready an account, click here to annals. Yous volition need your check-in code or member number to become started.

Can I review my personal/grouping training sessions online?

Yeah. To view your trained sessions, remaining sessions, or to purchase new sessions, log on to MyAccount, choose "My Membership" and and then select "Personal/group training." The default view will show your active preparation agreements with sessions remaining. You can also view the training sessions you've completed by choosing the "View or Print Trained Sessions by Date" push button. You tin can purchase more sessions by selecting the "Purchase Personal/group training" push.

If you take not yet ready an account, click here to register. You will demand your check-in lawmaking or member number to go started.

Policies and Etiquette

Where and how exercise we check in at the order?

You must check in at the front desk. Y'all can check in by:

Touch-gratis society check-in: You lot can now check into the club using just your phone and our free 24GO® app. To cheque-in touch-gratuitous:

Download our free 24GO® app from the App Store or Google Play.
Make a workout reservation if your club requires one.
When you make it at the order, open your 24GO® app and tap Bank check Into Club.
Show the screen to a team member, or if you receive a QR code, browse information technology to check in.

Run into our FAQ for more details.

Cardless check-in.

How do I enroll in cardless check in?

Ask one of our team members at the forepart desk to help you enroll. The procedure takes near a minute to complete. Y'all'll choose a 10-digit check-in code (about people use their phone number), and then nosotros'll take three scans of your right and left index fingers. Nosotros scan both fingers so that y'all tin all the same check in even if one hand is occupied or injured.

Does this mean 24 Hour Fitness volition take my fingerprints?

Past scanning your finger, we chart the distance between a few distinct points that are unique to you and come up upwardly with an identifying number based on those distances. Nosotros practise not shop your fingerprints, nor can the information we shop be re-created into a fingerprint epitome. Additionally, we exercise non sell, lease, hire, trade or otherwise transfer the data nerveless by the Cardless Cheque-In arrangement to whatsoever third parties. Your identifying number and 10-digit check-in lawmaking are automatically deleted when your membership is terminated in our systems, or may be deleted at any time upon written request.

Bringing in an original photo ID*. You are not required to enroll in the cardless bank check-in organization, but if you choose not to practise so, you will demand an original photo ID* to access your club.

*Photo IDs can be an original driver's license, land ID, student ID, military ID or passport.

Where tin I go more information about these policies?

Y'all can read all of our membership policies here.

Are there time limits for using certain pieces of equipment?

To exist courteous to all members, we inquire that you delight not linger on the equipment every bit other members may be waiting to utilise that equipment. Delight endeavor not to monopolize the equipment or weights. If there is a sign-upwards sail for the use of certain pieces of equipment and/or a maximum time limit, please follow them. Should any conflicts arise over equipment use, delight let 24 Hr Fitness direction resolve them.

Are children allowed in the clubs?

Minors under 12 may not use any 24 Hour Fitness facilities. Minors nether 12 must be accompanied by a parent or guardian at all times whenever they are in a society, unless the minor is participating in a 24 60 minutes Fettle-canonical youth plan. If your small child does non deport, we may ask you to make other arrangements. 24 Hour Fitness does non allow children over vi years erstwhile in the opposite sex locker rooms.

Tin nosotros bring exterior equipment into the club?

24 Hour Fitness reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the lodge.

Tin can I pay someone who isn't a 24 60 minutes Fitness Personal Trainer to train me in ane of your clubs?

No member may train some other member for compensation. If 24 Hr Fitness determines that such grooming occurs at i of our facilities, the trainer and/or trainee may lose their membership.

Can we take photos inside the gild?

Taking photos or filming of others is not permitted without their prior noesis and consent, and nether no circumstances is any photography or filming permitted within the Kids' Guild, locker room, steam room, or sauna areas.

What is the policy around entering the puddle?

For the wellness and safety of all our members, nosotros ask that yous rinse off in the shower prior to entering any of the moisture areas.

What is considered adequate attire for the sauna?

Acceptable attire for the Sauna/Steam Room includes swim attire and/or proper gym attire.

What is the policy effectually towel usage?

As a courtesy to other guests, you lot must have a towel with you lot during workouts to protect and wipe downwards the machines you apply.

What is proper weight room etiquette?

As a courtesy to other members, and to ensure everyone's condom, nosotros ask that you please re-rack your weights subsequently utilize.

Personal Preparation

Do I take to exist a member to purchase personal or group preparation?

Yes, yous must take a 24 Hour Fitness membership to buy personal or grouping training.

How practice I cull a fitness autobus?

Get to know the coaches at your club by browsing their bios in the 24GO® Fettle app. You can also talk to the Fitness Manager at your society nigh finding the right coach to meet your needs.

*Annotation that when you purchase a personal/group training program, the services of an private Fettle Coach are bailiwick to availability. If the requested coach is not available, another motorbus volition exist assigned. Fellow member is not entitled to a refund if the requested bus is not available.

I purchased personal grooming. What happens next?

If you purchase personal training online, you will receive a telephone call within ii-iii days to schedule your first personal training session. Still, if y'all would like to get started sooner, please feel free to call or visit the club.

Can I become a refund for my personal or group training?

You lot are entitled to a 3 or 5 day cooling off period, depending on the state where you live. If you notify 24 Hr Fitness within your cooling off menstruation, you will receive a full refund. Please review your Fitness Services understanding to sympathise the details of your cooling off period.

What practise I do if I am unable to make my scheduled personal or group grooming date?

You must cancel a scheduled personal grooming session 24 hours in advance. If yous don't show up, are more than than 15 minutes late, or you lot cancel your session less than 24 hours before your appointment, you will be charged for the session. If you lot are unable to go on an date, please contact your coach or the social club to reschedule.

For grouping preparation, you can cancel your reservation in our 24GO app.

How long practice I have to use my personal or group grooming sessions?

Expiration dates may vary depending on the production or program purchased. Delight run across your purchase understanding for details. You must be an active 24 Hour Fitness member to use personal or group training sessions.

Can I transfer my remaining training sessions to a dissimilar club?

Yeah, you tin transfer unused personal or group training sessions to another 24 Hr Fitness location. Delight contact your club for boosted information.

Can I get a refund for my personal or grouping grooming sessions if my coach is no longer with the visitor?

If your assigned fitness charabanc is no longer available to conduct any or all of your sessions, we will assist you discover an alternate coach.

How do I purchase more than sessions with my fitness coach?

Talk to your motorbus or the fettle manager at your social club to purchase additional training sessions. If you are planning to train regularly, you lot may want to inquire near our PT Loyalty subscription, which automatically renews at a discounted rate each calendar month.

Website - 24hourfitness.com

Where can I detect the privacy policy for 24HourFitness.com?

Our website privacy policy can exist constitute on our Online Privacy Policy folio. To check this policy again in the future, you can also use the link in the bottom footer of 24HourFitness.com.

What are "cookies" and why do you use them?

When you visit or use our website, we send one or more "cookies" to your estimator or other device. A cookie is a small-scale file containing a string of characters that is sent to your computer when you visit a website. When you visit the website once again, the cookie allows that site to recognize your browser.

Cookies may store unique identifiers, user preferences and other information. You can reset your browser to decline all cookies or to bespeak when a cookie is being sent. Nevertheless, some website features or services may not function properly without cookies. Nosotros use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you.

For more information, please run across our Online Privacy Policy.

How can I be added to or removed from your email list?

You can manage your electronic mail subscription using our MyAccount awarding. Haven't registered for MyAccount still? Log in or register for MyAccount at present. A check-in code or membership number is required for MyAccount registration.

How tin I annotate on this web site or contact the web department?

You can contact our web team regarding technical questions about our website or newsletters. Please fill out the Webmaster Comment Form on our Contact The states page to submit your questions or comments.

I forgot my MyAccount login id. What can I practise?

If you lot take registered for MyAccount and have forgotten your log-in data, you can reset both your username and countersign online.

If you take not registered for MyAccount, y'all can register now to access your membership online and much more than.

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Source: https://www.24hourfitness.com/company/faq/